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Refund Policy

At VTDEV we aim at providing top-notch Vtiger services to our valuable customers keeping the security and privacy of their confidential data. Our main objective is to provide best Vtiger services and support to our potential customers in the most affordable packages. Yet our refund policy ensures client's concern towards the services. 

VTDEV's Refund Policy

Last Updated on 17 October, 2023.

At VTDevSolutions, we prioritize client satisfaction and strive to deliver high-quality services. However, we understand that there may be circumstances where a refund is requested. Please review the following guidelines regarding our refund policy.

1. Eligibility for Refunds

a. Refund requests must be made within 15 days of the initial service agreement or payment, as stated in the individual service agreement.

b. Refunds are only applicable to specific services that are covered under the terms of the refund policy. Customized or bespoke services may not be eligible for a refund, as these are tailored to the specific requirements of the client.

2. Non-Refundable Services

a. Any costs incurred by VTDevSolutions for third-party services or software licenses purchased on behalf of the client are non-refundable.

b. Any out-of-pocket expenses or third-party costs accrued during the provision of services are non-refundable.

3. Procedure for Refund Requests

a. Clients must submit a formal refund request in writing, specifying the reasons for the refund and providing relevant documentation supporting their claim.

b. The refund request will be reviewed by the VTDevSolutions management team within [number] business days.

c. VTDevSolutions reserves the right to request additional information or documentation to assess the validity of the refund request.

4. Refund Disbursement.

a. If the refund request is approved, the refund will be processed within [number] business days from the date of approval.

b. The refund amount will be issued through the original payment method used for the transaction, unless otherwise mutually agreed upon.

5. Disputed Charges

a. If a client believes there has been an error in billing or charges, they must notify VTDevSolutions within 15 days of the charge.

b. VTDevSolutions will investigate the claim and make every effort to rectify any billing errors promptly.

Contact Us

For any inquiries or to submit a refund request, please contact us at support@vtdevsolutions.com. Our dedicated support team will assist you throughout the process.

Please note that the refund policy outlined above is subject to change at the discretion of VTDevSolutions. Clients are encouraged to review the refund policy periodically for any updates or changes.

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